Terms and Conditions

Legal Notice

1. General Information

This website, operating under the name Rent a Favor, aims to offer a platform that allows users of legal age to publish, find, and rent items for temporary use. The offering of real estate such as restaurants, apartments, houses, or other real property is not permitted.

2. User Acceptance

Accessing and/or using this website confers the status of User, who accepts, from such access and/or use, this Legal Notice and the Terms and Conditions.

3. Purpose of the Website

Rent a Favor acts solely as an intermediary between item owners and users interested in renting them. We do not own the published items nor do we participate in the rental agreements entered into between individuals.

4. Responsibility of Users

Users are solely responsible for the veracity of the information published, as well as the condition, use, and return of the rented items. Rent a Favor assumes no responsibility for damages, losses, or conflicts arising from transactions carried out on the platform.

5. Intellectual and Industrial Property

All website content, including design, logos, text, images, and software, are the property of Rent a Favor or its licensors and are protected by current legislation on intellectual and industrial property.

6. Links to Third Parties

Rent a Favor may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

7. Modifications 1

Rent a Favor reserves the right to modify, update, or delete the content of this website, as well as its configuration or presentation, at any time and without prior notice.

8. Applicable Law and Jurisdiction

This legal notice shall be governed by the laws of the United Mexican States. Any dispute that may arise from the access or use of this website shall be submitted to the jurisdiction of the competent courts of Mexico City

Terms and Conditions of Use

1. Definitions

Platform: Refers to the Rent a Favor website and/or mobile applications.
User: Any individual or legal entity who accesses, uses, and/or registers on the platform.
Owner: A user who publishes an item to be rented.
Renter: A user who rents or uses an item offered on the platform.
Item: Any movable good listed for rent on the platform. Real estate properties such as houses, apartments, commercial spaces, or restaurants are explicitly excluded.

2. Purpose of the Service

Rent a Favor provides a virtual space that facilitates the connection between users who wish to rent items temporarily and users who want to offer their belongings for rent.

The platform does not own the items listed, nor does it act as a contractual party in the rental agreements between users. Rent a Favor only acts as a technological intermediary.

3. Requirements for Use

To use Rent a Favor, the user declares and guarantees that:

They are over 18 years old.
They have full legal capacity to enter into binding agreements.
They agree to provide truthful, complete, and up-to-date information when registering and using the platform.

Rent a Favor reserves the right to suspend or cancel accounts that do not comply with these requirements.

4. Listing and Managing Items

Users may publish items in various categories such as tools, electronics, sports, music, household goods, among others.

Explicit prohibitions: It is not allowed to publish restaurants, apartments, houses, land, commercial spaces, or any type of real estate.

Items must be in good working condition and must match the description and images provided.

The Owner is fully responsible for the accuracy of the information and for complying with the delivery terms agreed upon with the Renter.

5. Rental Process

The Renter may request to rent an available item.

Once the request is accepted, both parties agree on logistical details (delivery date, return method, etc.).

The rental payment may include a service fee, which will be clearly disclosed before confirming the transaction.

Important: Rent a Favor does not guarantee the availability, quality, or performance of the listed items.

6. Fees, Commissions, and Payments

Rent a Favor may charge a fee or commission for the use of the platform and the services provided.

Fees will be clearly disclosed before any transaction is confirmed.

The Owner will receive the corresponding amount, minus applicable fees, once the rental is completed and confirmed.

7. Responsibilities

Owner's Responsibility:

Ensure the item is in good condition.
Deliver the item on time and as agreed.
Accept liability for any pre-existing damage not reported.

Renter's Responsibility:

Use the item appropriately.
Return the item in the same condition as received to the owner.
In case of damage, loss, or theft, cover the corresponding repair or replacement costs, as agreed with the Owner.

Rent a Favor’s Responsibility:

Rent a Favor is not responsible for any damages, losses, accidents, or other circumstances arising from transactions between users.

8. Prohibited Conduct

Users agree not to engage in the following actions:

Posting prohibited or illegal items.
Offering rental services for real estate or restaurants.
Using the platform for fraudulent or illegal activities.
Publishing false, misleading, or third-party infringing information.
Damaging, disabling, or interfering with the platform's functionality.

Rent a Favor reserves the right to suspend, cancel, or block accounts that engage in such conduct, without prior notice.

9. Intellectual Property

All content on Rent a Favor (brand name, logo, text, images, software, and source code) is the property of Rent a Favor or its licensors and is protected by applicable intellectual property laws.

Users may not copy, modify, distribute, sell, or rent any part of the platform or its services without express written authorization.

10. Data Privacy

The processing of personal data collected through Rent a Favor is governed by our [Privacy Policy]. By using our services, users consent to such processing.

11. Modifications

Rent a Favor may modify these Terms and Conditions at any time.
Modifications will be notified to users via the platform or email and will become effective upon publication.

It is the user's responsibility to review the current terms periodically.

12. Termination of Service

Rent a Favor may suspend or deactivate an account if these terms are violated.

Users may request the cancellation of their account at any time, without prejudice to any pending obligations.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of [Country or State].
For the resolution of any disputes arising from the use of the platform, both parties submit to the competent courts of [City, State], expressly waiving any other jurisdiction that may apply.

14. Refund Policy

Due to the nature of Rent a Favor as a peer-to-peer rental platform, refund requests are evaluated on a case-by-case basis. Rent a Favor is not the owner of the listed items and does not act as a direct party in rental agreements between users.

However, to ensure a safe and fair experience, the following refund guidelines apply:

Cancellations before pickup: If a Renter cancels before the item is delivered or picked up, and the Owner has not incurred any expense or inconvenience, a full refund may be issued.
Items not as described: If the Renter receives an item that is significantly different from the description or is non-functional, the Renter may request a refund within 24 hours of receiving the item. Supporting evidence (e.g., photos or videos) may be required.
Failure to deliver: If the Owner does not deliver the item or is unresponsive, the Renter may be eligible for a full refund.
Change of mind or misuse: Refunds will not be granted for cancellations due to change of mind after delivery, improper use of the item, or damages caused by the Renter.
Dispute mediation: In case of a conflict between Owner and Renter, Rent a Favor will mediate to find a fair resolution, but final responsibility lies with the involved users.

To request a refund, the Renter must send an email to david@rentafavor.com with all relevant details, including the transaction ID, item rented, and reason for the request.

Refunds, if approved, will be processed within 7 business days through the original payment method.

15. Refunds, Returns, and Warranty Policy

Rent a Favor operates as a peer-to-peer rental marketplace, and as such, it does not own or manage the items listed by users. Therefore, refunds, returns, and warranties are subject to the following policies:

a) Refunds

Refunds may be issued under the conditions outlined in Section 14 (Refund Policy). Rent a Favor does not guarantee refunds in all cases and acts only as a mediator in disputes. Refunds are generally not applicable once an item has been used, unless it is proven to be faulty or misrepresented.

b) Returns

Item must be returned on time: The Renter agrees to return the item on or before the agreed-upon date and in the same condition it was received.
Early returns: Returning an item earlier than expected does not guarantee a partial refund unless previously agreed between the Renter and Owner.
Late returns or damages: If an item is returned late or in a damaged state, the Owner may request compensation, and additional charges may apply.

c) Warranties

No platform-issued warranty: Rent a Favor does not offer warranties or guarantees of functionality, condition, or suitability of the items rented.
User responsibility: The Owner is responsible for ensuring the item is functional, safe, and matches the listing description. The Renter is responsible for inspecting the item upon receipt and reporting any issues within 24 hours.
Limited platform intervention: While Rent a Favor may intervene in disputes, the platform is not liable for failures, defects, or losses related to the use of the rented item.

If you have concerns regarding the condition or return of a rented item, please contact david@rentafavor.com with supporting details.