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1. Data Controller

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The data controller for your personal data is Rent a Favor. For any questions or requests related to your privacy, you can contact us at: Email: [david@rentafavor.com]

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2. Personal Data Collected

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• When registering or using the platform, we may collect the following personal data:

• Full name

• Email address

• Phone number

• Approximate location address or postal code

• Payment method information (e.g., in case of managing charges or payments)

• Images or descriptions of published items

• History of transactions and communications carried out within the platform Additional data: We may also collect automatically: IP address

• Device type

• Browser used

• Cookies and browsing data

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3. Purposes of the Processing

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The personal data collected is used for the following purposes: To allow the registration and administration of user accounts.

To facilitate the publication, rental, and contracting of items between users.

To manage payment, collection, and invoicing processes.

To improve user experience through usage analytics.

To contact you to confirm transactions, resolve doubts, or manage incidents.

To send you communications related to services, updates, or promotions (you can opt-out of receiving marketing communications).

To comply with applicable legal obligations.

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4. Use of Cookies

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We use our own and third-party cookies to: Improve the functionality of the platform.

Analyze traffic patterns and browsing behavior.

Personalize content and advertisements based on your activity. Users can manage their cookie preferences directly in their browser.

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5. Data Retention

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We will retain your personal data only for as long as necessary to fulfill the purposes described or as required by law. Subsequently, the data will be securely deleted or anonymized.

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6. Data Sharing

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Rent a Favor does not sell, transfer, or share your personal data with third parties, except in the following cases: Payment processors to manage transactions.

Providers of technological services that assist us in maintaining the platform.

Legal authorities, when necessary to comply with legal obligations or protect rights and safety. All third parties with whom we share information are obligated to protect your data in accordance with this policy.

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7. Information Security

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Rent a Favor is committed to ensuring the security of your personal data through the application of reasonable administrative, technical, and physical security measures to protect it against loss, misuse, unauthorized access, disclosure, or alteration. However, no data transmission or storage system can be guaranteed to be 100% 1 secure. In the event of a security breach that compromises your data, we will notify you promptly.  

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8. User Rights

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In compliance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, Rent a Favor guarantees all users the right to exercise their ARCO rights, which include:

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• Access: To know what personal data we hold about you, how we use it, and under what conditions.

• Rectification: To request the correction of your personal data if it is inaccurate, outdated, or incomplete.

• Cancellation: To request the deletion of your data when you believe it is not being handled in accordance with legal principles.

• Opposition: To object to the use of your data for specific purposes, such as marketing or promotional communications.

To exercise any of these rights, please send a written request to the following email address: david@rentafavor.com, including:

• Your full name

• Your relationship with the platform (user, provider, etc.)

• The specific right you wish to exercise

• A clear description of the personal data involved

• A copy of a valid government-issued ID

Rent a Favor will respond to your request within a maximum of 20 business days, as established by applicable law.

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9. Minors

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Rent a Favor is not directed at individuals under the age of 18. We do not intentionally collect personal information from minors. If we detect that we have received data from a minor, we will proceed to its immediate deletion.

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10. International Transfers

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In the event of using servers or services located outside the country, we guarantee that personal data will be protected with adequate security levels and in accordance with this policy.

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11. Changes to the Privacy Policy

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Rent a Favor reserves the right to update or modify this Privacy Policy at any time. Modifications will be published on the platform and will take effect immediately after their publication. It is recommended to review this policy periodically.

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12. Acceptance of the Policy

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The use of Rent a Favor implies acceptance of this Privacy Policy. If you do not agree with it, please do not use our services.

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